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Need help with the FreightPOP MCP Server? We’re here.

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Contact

Email support

support@freightpop.comInclude your FreightPOP company name, the AI client you’re using, and the exact error message (if any).

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Response time

We aim to respond to MCP-related support requests within one business day (Monday–Friday, US Pacific time). Urgent production issues affecting live shipments are prioritized.

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Before you write in

A quick check of Troubleshooting resolves most common issues in under a minute. If you’re still stuck, include:
  • Your AI client (Claude Desktop, Claude.ai, ChatGPT)
  • The prompt you sent
  • The full error message shown by the AI client
  • Approximate time and time zone of the request
That context helps us diagnose faster.