FAQ

​

General

​

What is MCP?

Model Context Protocol (MCP) is an open standard that lets AI assistants call external tools and data sources in a standardized way. The FreightPOP MCP Server is how your AI client (Claude, ChatGPT, etc.) talks to your FreightPOP account.

​

Do I need to know how to code?

No. You describe what you need in plain English, “track this shipment”, “get me a quote to Chicago”, and your AI client translates that into the right FreightPOP tool call. No API keys, no scripting.

​

Does it cost extra?

Contact your FreightPOP account representative, or request a demo if you’re not yet a customer, for current pricing.

​

Using it day to day

​

Can I use my own carrier accounts and negotiated rates?

Yes. The MCP Server runs against your FreightPOP account, so it sees the same carriers, rates, and permissions you already have configured. It doesn’t create a separate account or a separate view of your data.

​

What happens if I make a mistake?

Read-only tools, tracking, quoting, address validation, can’t change anything, so there’s nothing to undo. Write tools, booking a shipment, cancelling a shipment, importing an order, always ask you to confirm before they run, and the confirmation shows exactly what will be sent. Review it before approving.

​

Can I use this for real, production shipments?

Yes. Once connected, bookings and imports made through your AI client are real and go through your normal FreightPOP billing.

​

Can I automate a recurring workflow, like checking tracking every morning?

That depends on your AI client, not on FreightPOP. Some clients support running a prompt on a recurring schedule. The FreightPOP MCP Server itself doesn’t schedule anything; it responds to whatever your AI client asks it at the time.

​

Can I use MCP alongside the FreightPOP web app?

Yes. Both work off the same account and the same data. Use whichever fits the task; nothing you do through one blocks or conflicts with the other.

​

Is there a limit to how many requests I can make?

Yes. Each user is limited to 10 tool calls per 60 seconds. If you hit it, the AI client will show a rate limit message; wait a few seconds and try again. See Rate limits in Troubleshooting for details.

​

Security and access

​

Is my data secure?

The MCP Server uses OAuth 2.0. You sign in directly on FreightPOP; the AI client never sees your password. See Authentication & Security for the full breakdown of what data leaves FreightPOP and who processes it.

​

Can I access my stored addresses and account data?

Yes, but only what your FreightPOP user permissions already allow. The MCP Server doesn’t grant access beyond what you could already see and do in the web app.

​

What AI clients support this?

Claude Desktop, Claude.ai, and ChatGPT are documented in Client Setup Guides. Microsoft 365 Copilot support is still under research, so that guide is a placeholder for now. Any other MCP-compatible client can connect using the same connector URL.

​

When something goes wrong

​

What if something goes wrong?

Start with Troubleshooting. For connection issues, rejected requests, and shipments that won’t cancel, it walks through the exact fix. If your issue isn’t listed there, contact support.