> ## Documentation Index
> Fetch the complete documentation index at: https://freightpop.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with the FreightPOP MCP Server.

Need help with the FreightPOP MCP Server? We're here.

## Contact

<Card title="Email support" icon="envelope" href="mailto:support@freightpop.com">
  [**support@freightpop.com**](mailto:support@freightpop.com)

  Include your FreightPOP company name, the AI client you're using, and the exact error message (if any).
</Card>

## Response time

We aim to respond to MCP-related support requests within **one business day** (Monday–Friday, US Pacific time). Urgent production issues affecting live shipments are prioritized.

## Before you write in

A quick check of [Troubleshooting](/troubleshooting) resolves most common issues in under a minute. If you're still stuck, include:

* Your AI client (Claude Desktop, Claude.ai, ChatGPT)
* The prompt you sent
* The full error message shown by the AI client
* Approximate time and time zone of the request

That context helps us diagnose faster.